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Products

• Where are Graccioza products manufactured?
  All Graccioza products are manufactured in Portugal. Production is carried out with great rigor and attention to detail, combining Portuguese textile tradition, over 50 years of know-how, specialized teams, high-quality materials and advanced technology to guarantee the creation of the most luxurious home textiles, with the highest quality standards.

• What does GSM stand for?

  GSM (grams per square metre) refers to the pile weight, i.e. the weight of the pile per square metre. This figure helps to indicate the product’s thickness, density and absorbency. The higher the GSM, the greater the product’s density; the lower the GSM, the lighter the product.    

Bath Towels

• How should I wash Graccioza towels?
  We recommend machine washing your luxurious Graccioza towels at 40°C using a mild detergent. Do not use bleach and avoid dry cleaning. The towels can be tumble-dried on a standard cycle and, if necessary, ironed at up to 150°C.

• Can the towels go in the tumble dryer?
  Yes. Graccioza towels can be tumble-dried on a normal cycle. 

• Will the towels shrink or fade after washing?
  No. Graccioza towels are pre-shrunk and pre-washed during the manufacturing process to prevent shrinkage and colour fading after washing. In fact, this is one of the factors that sets our towels apart in the market, making them a benchmark. 

• What fibres are used in Graccioza towels?

  Graccioza towels are made from high-quality natural fibres, such as:

  • Sea Island cotton;
  • Giza Egyptian cotton;
  • High-quality cotton;
  • Linen.

  These fibres are chosen for their softness, durability and high absorbency, and, combined with our specialist manufacturing, enable us to produce the finest and most luxurious bath towels in the world. 

Rugs

• How should I wash Graccioza bath rugs?
  Graccioza’s luxurious bath rugs should be machine-washed at 30°C using a mild detergent. Avoid bleach and dry cleaning. They should not be ironed. The rugs can be tumble-dried on a normal cycle. 

• Can bath rugs go in the tumble dryer?
  Yes. Graccioza bath rugs can be tumble-dried on a standard cycle. 

• What fibres are used in Graccioza bath rugs?

  Graccioza bath rugs are made from high-quality natural fibres, such as:

  • Sea Island cotton;
  • Giza Egyptian cotton;
  • High-quality cotton;
  • Linen;
  • Polyester;
  • Cashmere;
  • Bamboo.

  These fibres are chosen for their softness, durability and high absorbency, and, combined with our specialist craftsmanship, enable us to produce the finest and most luxurious bath rugs in the world. 

• Can the size of Graccioza bath rugs be customized?
  Yes. Graccioza bath rugs can be produced in custom sizes, allowing them to fit perfectly into your space or project. For the available models, you’ll find the size customization option listed in the details for each product.

• Do Graccioza bath rugs shed a lot of fluff?
  After the first wash, it is normal for the rugs to shed some fibres (pilling). We recommend shaking the rug once it has dried to remove any excess fibres; this will naturally diminish with use. 

• Are Graccioza bath rugs non-slip?
  Yes. Graccioza bath rugs are non-slip, ensuring greater stability and safety in the bathroom. They are available in two finishes: rubber and silicone.

• What is the difference between a bath rug and a bath mat?

  The bath rug stands out for its decorative appeal, with a thick pile and high density, and is often used as a design feature in the bathroom. The bath mat is lighter and more practical, with a thinner, woven construction, making it ideal for placing next to the shower or bath to absorb water after a bath or shower. 

Bathrobes

• How should I wash Graccioza bathrobes?
  Graccioza’s luxurious bathrobes should be machine-washed at 40°C using a mild detergent. Do not use bleach and avoid dry cleaning. The bathrobes can be tumble-dried on a normal cycle and ironed at up to 150°C, if necessary. 

• What fibres are Graccioza bathrobes made of?

  Graccioza bathrobes are made from high-quality natural fibres, including:

  • Sea Island cotton;
  • Giza Egyptian cotton;
  • High-quality cotton;
  • Linen.

  These fibres are chosen for their softness, durability and high absorbency, and, combined with our specialist craftsmanship, enable us to produce the finest and most luxurious bathrobes in the world. 

• Can bathrobes go in the tumble dryer?
  Yes. Graccioza bathrobes can be tumble-dried on a normal cycle. 

• How do I choose the right size bathrobe?
  You can view the size chart available on all bathrobe pages on the website, where you will find the measurements you need to choose the most suitable size. The ‘size chart’ link is located below the details for each product. 

• Are Graccioza bathrobes unisex?
  Yes. Graccioza’s luxurious bathrobes are unisex and have been designed to offer comfort and a versatile fit. 

Accessories

• How should I wash Graccioza accessories?

  Each Graccioza accessory has specific washing instructions.

  We recommend that you always check the washing instructions provided on each accessory’s product page before washing. 

Beach Towels

• How should I wash Graccioza beach towels?
  Graccioza beach towels should be machine-washed at 40°C using a mild detergent. Do not use bleach and avoid dry cleaning. They can be tumble-dried on a normal cycle and, if necessary, ironed at up to 150°C. 

• Can beach towels go in the tumble dryer?

  Yes. Graccioza beach towels can be tumble-dried on a standard cycle. 

• What fibres are used in Graccioza beach towels?

  Graccioza beach towels are made from high-quality natural fibers, including:

  • Giza Egyptian cotton
  • High-quality cotton

  These fibers ensure softness, durability, and excellent absorbency. 

• Can beach towels be used on yachts or boats?
  Yes. Graccioza beach towels are ideal for use on the beach, by the pool, on yachts or boats, offering exceptional comfort and absorbency. Designed to withstand sand, sun exposure and chlorine, they retain their quality, performance and colour over time. 

• Are Graccioza beach towels resistant to sand, sun, and chlorine?
  Yes. Graccioza beach towels are designed to withstand sand, sun and chlorine, using a high-quality vat dyeing process that preserves their colour, quality and performance over time. 

Area Rugs

• How should I clean Graccioza area rugs?
  Regular vacuuming is essential to prevent dirt from becoming embedded in the pile and to maintain the area rugs pile height. We recommend vacuuming at least twice a week, always following the direction of the pile. The level of maintenance should correspond to the level of exposure to dirt and foot traffic. We recommend using vacuum cleaners with a medium power rating of around 2000 W. For a deeper clean, we advise using specialist cleaning companies. 

• How do I remove stains from Graccioza area rugs?

  If any substance is spilt onto the area rug, it should be removed immediately to prevent it from drying.

  • Blot up liquids with an absorbent cloth;
  • Remove solids with a spoon or similar utensil;
  • Clean the stain carefully without rubbing, to prevent it from spreading.

  After treatment, dry the area thoroughly by pressing down with an absorbent cloth.

  For stubborn stains or a deeper clean, we recommend contacting a specialist professional cleaning company. 

• Can the size of Graccioza area rugs be customized?

  Yes. Graccioza area rugs can be made to measure, allowing you to tailor them to your space or interior design projects. For customisable models, you’ll find a size customisation button alongside the details for each product. 

• Can Graccioza area rugs be used on underfloor heating?
  Yes. Graccioza area rugs are suitable for use with underfloor heating and can be used in rooms with underfloor heating. 

• Are carpets suitable for high-traffic areas?
  Yes. We recommend rotating the area rugs regularly to ensure even wear and to minimise the effects of light and normal foot traffic across the entire surface over time. 

• Do the area rugs have a non-slip backing?
  Yes. Graccioza area rugs have a non-slip backing, providing greater stability and safety. 

Customization

• Which Graccioza products can be customized?

  Customization is available for most Graccioza products, including:

  • Towels
  • Bath mats
  • Bathrobes
  • Beach towels
  • Area rugs

  Currently, accessories are not available for customization. 

• What kind of customization is possible with our products?

  Depending on the product, Graccioza offers various customisation options:

  • Bath rugs and area rugs (custom sizes);
  • Egoist Border and Plain Egoist rugs (shapes, colours and monograms);
  • Bath towels (embroidered monograms and different ribbon finishes);
  • Bathrobes and beach towels (embroidered monograms). 

• Which Graccioza products can I add a monogram to?

  Monograms can be added to:

  • Select bath towels;
  • Select bathrobes;
  • Select beach towels;
  • Egoist Border rugs;
  • Egoist Plain rugs. 

• Can the customer provide their own monogram or logo?
  Yes. In addition to the monogram styles available on the website, customers can provide their own monogram, logo, or design, which can be adapted for embroidery. For this type of customization, we recommend contacting us via email at info@graccioza.com so that our team can review your request and provide further information. 

• Is it possible to create a custom project based on the customer's request?

  Yes. Graccioza can develop custom projects, particularly for interior design, hospitality, or specific requests.

  For more information or to discuss a custom project, we recommend contacting us via email at info@graccioza.com so that our team can review your request and present the best options. 

• How long does it take to produce a custom order?
  The production time for a custom order is a maximum of 14 consecutive days. Once production is complete, the order will be shipped using the selected shipping method. The production time for a custom order is a maximum of 14 consecutive days. Once production is complete, the order will be shipped using the selected shipping method. 

Order Deliveries

• Where do we deliver orders?
  Graccioza delivers orders worldwide. 

• What is the delivery time for my order?

  Delivery times depend on the destination and the chosen delivery method:

  • Iberian Peninsula – Express Delivery: 2 to 5 days;
  • European Union and Norway – Standard Delivery: 7 to 10 days;
  • European Union and Norway – Express Delivery: 3 to 5 days;
  • Switzerland – Standard Delivery: 7 to 10 days;
  • Switzerland – Express Delivery: 3 to 5 days;
  • United Kingdom – Express Delivery: 3 to 5 days;
  • USA – Express Delivery: 3 to 6 days;
  • Rest of the World – Express Delivery: 4 to 8 days. 

• Do we charge for delivery?

  Yes, delivery costs vary depending on the destination. However, we offer free delivery above certain amounts for the different markets:

  • Iberian Peninsula – €5 | Free delivery on orders over €49.90
  • European Union and Norway – Standard Delivery: €14 | Free delivery on orders over €249.90
  • European Union and Norway – Express Delivery: €25 | Free delivery on orders over €249.90
  • Switzerland – Standard Delivery: CHF 14 | Free delivery on orders over CHF 249.90
  • Switzerland – Express Delivery: CHF 25 | Free delivery on orders over CHF 249.90
  • United Kingdom – Express Delivery: £25 | Free delivery on orders over £249.90
  • USA – Express Delivery: $45 | Free delivery on orders over $300
  • Rest of the World – Express Delivery: €65 | Free delivery on orders over €500 

• Will the customer have to pay any taxes or duties on international orders?
  No, never. All taxes, customs duties and import charges are covered by Graccioza. Orders are shipped on a Delivered Duty Paid (DDP) basis, ensuring that there are no additional costs for the customer upon delivery. 

• How can I track my order?

  As soon as your order has been dispatched, you will receive an automatic email containing the tracking details. We recommend that you create a customer account before placing your order, so that you can also track the status of your order via your account at:

  My Account → Orders → Delivery Details. 

Exchanges and Returns

• Do we accept returns?
  Yes. We accept returns of items from the collection, provided they are not customised products, are still in their original packaging and have not been worn. 

• What is our returns policy?
  Customers may return items from the collection that are not personalised, provided they meet the specified return conditions. 

• How long does the customer have to return a product?
  The customer has 14 days from receipt of the item to request a return. 

• Can items be exchanged?
  Yes. You can exchange items from the collection, provided they are not customised products. 

• Do we accept returns on customised orders?
  We do not accept returns of personalised or made-to-measure products, as these are produced to the customer’s specifications and cannot be resold. The only exception applies to cases of manufacturing defects, in which case a return will be accepted.