Terms and Conditions

Online Shopping Terms and Conditions

  • Introduction

    Our website is dedicated to the online sale of bath linens. This document reveals the conditions of use of this website, to which everyone should obey when ordering products through it. Please read these Terms and Conditions carefully before using this site. These conditions may be modified at any time. It is your responsibility to read them periodically since the ones in force at the time of placing your order will be the ones applied to you.
  • Our data

    Graccioza is a brand owned and developed by SOREMA S.A., a Portuguese company headquartered at Rua dos Limites, 145, 4500-486, Espinho - Silvalde; VAT Number 500419280; phone (+351) 227 330 780 and corporate email sorema@sorema.pt.
  • Your data

    The information and personal data that you provide us will be treated with respect to the established in the Data Protection Policies. By using this website, you consent us authorization to use such information to proceed with your orders and you state that all the data you have provided is true.
  • Use of our website

    By making use of this website and placing orders through it, you agree to:
    - Use it only to place legally valid orders;
    - Do not make any false or fraudulent requests;
    - Give us accurate and true contact details. You also allow us to use this data to contact you whenever necessary.
  • Order & delivery

    Once you finish your checkout you’ll receive an email confirming your order. After your order is shipped we will also contact you informing the tracking number of your shipment and courier (TNT, DHL, Chronopost, Fedex, CTT or UPS). During the checkout, we will inform you about the maximum number of days to receive your order.
  • Import duties

    Graccioza is not responsible for any import duties or tax payments necessary to the delivery of the order to our clients.
  • Order cancellation

    After you complete and pay an order it is not possible to cancel it. If you want, you can return your order following our return policy steps, available on this website. Custom orders and area rug orders cannot be returned.
  • Guarantees & complaints

    We guarantee the quality of the products sold on this website under the terms legally established, thus responding in case of any lack of conformity. Nevertheless, we must remember that you must show sufficient evidence regarding the product's less of conformity. If any of the products are not compliant you should let us know by speaking to our team and making a complaint about it, sending us an email to info@graccioza.com.
  • Colours

    We try to display as accurately as possible the colours of our products. However, and because the colours you see depend on your monitor and other factors out of our control, we cannot guarantee that what you see is the real colour that you’ll receive.
  • Intellectual property

    The users of this platform recognize and agree that all copyright, trademark and other intellectual and industrial property rights in everything showed on this website is entirely ours.
  • Written communications

    By using this website, you agree that most of the communications between you and Graccioza are electronic. We will contact you by email or provide you with all the information, documents and notifications that you need through this website and through email.
  • Notifications

    Preferably, every time you need, you should contact us through our contact form. You can also send us an email to info@graccioza.com
  • Out of our control events

    We will not be responsible for any breach or delay in our obligations when it is due to events that are beyond our control (caused by force majeure). The causes of force majeure include any act, event, lack of exercise, omission or accident that is beyond our control. It is understood that our obligations will be suspended between the period of force majeure, and as such we will have an extension of the deadline to fulfil our obligations for a period equal to the duration of the cause of force majeure
  • Full agreement

    These conditions constitute an agreement between you and Graccioza and supersede any prior agreement by both parts, oral or written.
  • Modification of these conditions

    We have the right to revise and modify these Terms and Conditions at any time. You will be subject to the policies available at the time you use this website to place an order, except when, by law or decision of governmental bodies, we must make retroactive changes in the respective Policies, Conditions or Privacy Policy. In this case, the possible changes will also affect the orders you have previously made.
  • Suggestions and complaints

    Your comments and suggestions are welcome. We ask that you send us your comments, as well as any complaints or suggestions through our contact form, or through our email info@graccioza.com. If you have any questions related to these Terms and Policies, please, you may also contact us through the means previously defined.